If original packaging is unavailable, the customer is responsible for arranging equivalent packaging.įor orders that were picked up, we ask that they be returned to the original pickup location. Items must be returned in new condition and accessory/décor pieces must be sent back in the original packaging. Bedding purchases that are not special orders and are unopened must be returned to the original purchase location within seven (7) days. Rug purchases must be returned/exchanged within three (3) business days of receipt. Returns and/or Exchanges on non-rug purchases are to be initiated within twenty (20) days of receipt of purchase. Please contact our Customer Experience Team to initiate the return/exchange process. In the event you’re dissatisfied with your items, we are happy to process your Return and/or Exchange(s). Shipping prices are subject to change depending on carrier.Įxtended processing time may be required during sale periods. Shipping prices for online orders may differ from orders placed in stores. If you are not ready to receive your delivery once it has been prepared to ship and require it to be held, storage fees may apply. Transit times vary depending on the delivery method and our delivery team will be in touch with you to confirm a delivery time frame. Local orders process within 3-5 business days while non-local orders require 7-10 business days.* This gives our team time to get in touch with 3rd party freight carriers, inspect all the items, and pack the items securely before shipping. Once your order is placed, our team will contact you to provide a more accurate delivery time frame. Oversized items are shipped through either our delivery team or 3rd party carriers. ![]() ![]() Processing can take up to 3-5 business days.* Once your order ships, you’ll receive an email with the Fedex tracking number to track your package. All orders ship from our distribution center in Los Angeles, California.Īccessories are shipped via Fedex. HD Buttercup processes and ships orders Monday - Friday excluding national holidays.
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